Why Dalas

Why Choose Dalas Solution?

Inbound

Maximizing customer satisfaction has always been one of the main concerns of every business. It has become even more important for businesses worldwide because of the economic downturn. While the quality of the product or service plays an important role in customer satisfaction, the quality of customer support services should also be considered.

This is where we can help you. You can always rely on us because we hire only the most skilled and experienced customer support professionals and use the latest telecommunication tools and technologies. Your business may have very specific needs, but even then, you need not worry because the systems and processes that we have in place are flexible enough to accommodate all the different variations of inbound customer support services.

By providing outstanding customer service in your own name, we can enhance your reputation and help to build your brand, with every call and contact that we take for you.

Outbound

In today’s competitive market and worldwide recession, it has become more important to reach out to your target customers. Establishing an in-house outbound customer support may be one of the means proposed to achieve that, but you will be surprised to know that the success rate of in-house support centres is quite low, particularly when compared to the success rate of offshore outbound customer support centers.

We can help you in achieving your targeted goals and objectives. You can expect us to deliver the guaranteed benefits because we hire only the most talented and skilled professionals who have prior experience in outbound customer support services. Our state of the art infrastructure and advanced IT and telecommunication systems allow us to provide the best quality outbound customer support services for you.

How we do it?

We use a proven Global Delivery Model (GDM) to implement your work to the best of our capability. This combines the best in quality, processes, people, and infrastructure.

Quality

We have a specialized Quality Monitoring System (QMS). We are committed towards 100% operational transference and 100% recording. More importantly for us, the maturity of our quality processes translates into lower total cost of ownership for our clients.

People

Our enthusiastic, committed, and responsive people are driven by client success. We consider our different perspectives as an important part of our ability to serve our customers with commitment. Employees at Dalas Solutions are treated as valuable participants and shareholders. Focused processes bring into line people power with customer needs while talent transformation create a culture that constantly inspires everyone to push the bar.

Infrastructure

Our infrastructure is a combination of state-of-the-art facilities with water-tight security to ensure business continuity for our customers. DALAS SOLUTIONS has invested heavily to ensure an excellent, world-class BPO facility in India, which serves the needs of our valued clients.

Improving Service Levels

As more and more companies compete for share of mind and wallet, customer service levels have become an important differentiator . We help organizations attract and retain profitable customers.